ARC Mechanical is seeking Business Development Manager to join the team. The ideal candidate possesses a minimum of five years of experience selling mechanical services (preventive maintenance, repairs, retrofit installation/facilities services) to commercial clients. 

This position is responsible for direct, outside sales of HVAC/R-related mechanical services and preventative maintenance agreements with unlimited potential. ARC Mechanical employees are challenged to innovate and encouraged to apply their talent and knowledge in an environment that values teamwork, integrity, and diversity.

Essential Functions and Responsibilities:

• Direct sales of the company’s services, including prospecting leads, preparing estimates and proposals. Develops customer relationships and transitions sales to service delivery team.
• Ensures that a high level of customer satisfaction is maintained and that sales revenue, gross margins, product mix, and contract renewal rates meet or exceed assigned targets.
• Participates in industry and sales training.
• Attends meetings, trade shows, seminars, and networking events as required or requested.
• Keeps informed of industry information of interest to customers. Tracks industry trends. Checks on competitive activity and develops methods of attaining new business.
• Actively utilize employer CRM program to track the entire sales cycle from lead generation to close and all activity levels throughout process.
• Performs other job-related duties and responsibilities as may be assigned from time to time.

The Business Development Manager will be responsible for:

• Prospecting – To continually search for new customers using all available resources and techniques.  To actively pursue and contact these prospective customers as a planned sales activity.
• Qualifying – To make qualifying presentations to new prospects for the purpose of identifying customer needs, wants and potential opportunities. To qualify prospects and decide whether to pursue the prospect and determine what products or solutions to propose.  To actively pursue and make qualifying presentations as a planned sales activity.
• Strategy – To understand the customer’s organization and identify key decision-makers.  Identify your sponsor or sponsors.  To create a timetable of events and a decision matrix that will lead to favorable decisions and an order.  To actively pursue and follow this strategic sales plan for each prospect.
• Sales Proposals – To make effective sales presentations that clearly identify to the customer the Features, Functions, and Benefits of the proposal. 

Qualifications and Experience:

• Bachelor’s Degree preferred in marketing, business, or similar area.
• Five years of proven sales experience in business or related area.
• Exceptional communication and presentation skills, both written and verbal, to express technical and nontechnical concepts clearly and concisely.
• Ability to create proposals and find solutions to meet client requirements.
• Excellent organizational skills to meet goals and set priorities.
• Be proactive, organized and self-starter.

ARC Mechanical is seeking a Customer Success Representative to join the team. The Customer Success Representative is responsible to make sure our existing customers extend and expand their business relationships with us. Reporting to the Director of Sales, you will work closely with the sales team and operations to understand the current state of our customer relationships, proactively contact existing customers, educate them on new developments at ARC, renew their existing contracts, and cross-sell them additional products and services.

Essential Functions:

• Understand the ARC go-to-market strategy and the importance of this role
• Manage the ongoing relationship with ARC’s existing customers through proactive outreach (phone and email primarily)
• Build awareness of the growing geographic and services footprint of ARC Mechanical through effective communication to customers
• Research client contracts and account history to understand upselling and cross-selling opportunities
• Ensure customer contract renewal by contacting customers near the end of their contract term and reinforcing the value ARC is providing
• Based on account contract and history, propose incremental or additional products and services that could add value to both the customer and ARC
• Document all interactions in the CRM system
• Accurately update/document customer information within the CRM database
• Escalate issues to sales, service, or operations leadership
• Refer leads to the sales team when the opportunities are out of scope for this role
• Field and respond to inbound questions from customers – engaging other in the organization as appropriate
• Answer customer questions or inquires
• Other duties as assigned

Qualifications and Experience

• Bachelor’s Degree preferred
• 3 years in sales or customer service-related role
• Construction industry experience a plus
• Excellent communication skills – both verbal and written
• Professional demeanor – both in person and over phone
• Excellent customer service skills – professional and patient
• Phone/Call experience helpful
• Desire to work in a growing, dynamic, and ever-changing organization
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
• Ability to work well with teams and independently
• Demonstrates a high degree of organization with solid attention to detail with a penchant for accuracy
• Develop and maintain positive working relationship with all internal clients and contacts
• Ability to communicate with coworkers at all levels in the organization
• Strong analytical skills
• Ability to proactively collaborate and build relationships, take initiative, and creatively problem solve
• Ability to understand, remember, and apply oral and/or written instructions or other
• Ability to travel as needed

The ARC Mechanical Service Group helps building owners and facility managers reduce operating costs and keep their critical building systems running smoothly by providing preventative maintenance programs, 24-hour emergency service and turnkey, energy efficient retrofits for mechanical and fire protection systems.

ARC Mechanical employees are challenged to innovate and encouraged to apply their talent and knowledge in an environment that values teamwork, integrity, and diversity. As an HVAC Service Inside Sales Representative, qualified candidates will be responsible for supporting multiple salespeople in the service department.

Essential Functions and Responsibilities:

• Qualify leads and opportunities with the customer, technician, and/or Account Manager
• Generate service estimates including the procurement of vendor/subcontractor materials and services costs
• Create and send proposal to customers in support of account manager
• Assist Account Managers in building customer relationships
• Visit techs on jobs to gain a better understanding of site layout and equipment as well as service processes.
• Repair or replacement type proposals                                        
• Manage unassigned accounts as opportunities arise including proposals and tech support unless project size dictates transition to an outside account manager
• Maintenance agreement proposals
• Quote letters
• Coordinate repairs
• Purchase and delivery schedule
• Warehouse coordination for pick up/delivery
• Welding permit application assistance
• Budget sheets
• Gather documentation for work order booking/scheduling

Core Competencies:

• Detail oriented
• Strong desire for success
• Ability to communicate effectively in writing and verbally

Qualifications and Experience:

• Associate degree, business school certificate, or equivalent experience.
• Excellent computer skills including strong technical knowledge of Microsoft Word, Excel & Outlook. Ability to learn applications used in preparing necessary documents. Experience in Timberline, CMIC, and database programs preferred.
• Ability to prioritize work.
• Possess excellent time management and communication skills (written and verbal).
• Must be highly organized, detail-oriented, able to multi-task and possess problem-solving skills.
• Interact with service technicians, vendors, and subcontractors.

Measurement of Performance:

Goal Attainment

• Meets or exceeds yearly sales quota

Job Knowledge

• Demonstrates an understanding of the position, what qualifies as success and failure, and where the position fits within the department and company

Working Skills   

• Shows high level of productivity, cooperation, and teamwork

Results

• Produces outcomes that are efficient and satisfactory to all users

ARC Mechanical is seeking an Environmental Health and Safety Director to join the team. The ideal candidate possesses a minimum of ten years of experience preferably in manufacturing or construction industries. This position reports directly to the President.

This position is responsible for implementation and oversight of the Safety culture at ARC.

Essential Functions and Responsibilities:

• Develop, direct, and oversee the general health and safety policies and procedures of the organization
• Conducts thorough investigations of safety incidents, determines probable cause, makes recommendations for corrective action, and facilitates proper resolution
• Reinforces safety program standards through regular, in-person job site visits, and the completion of at least two (2) detailed job site safety audits a week
• Solicits feedback selects personal protective equipment (PPE) and related safety inventory
• Responsible for compliance with federal, state, and local requirements in multiple regions pertaining to environmental, health and safety laws, regulations
• Prepares and schedules training for Field and office personnel
• Updates the safety records with investigations, completed training sessions, and corrective actions
• Conducts trend analysis and risk assessments
• Responds to emergency incidents as needed
• Participates in OSHA inspections and abatement initiatives
• Compiles KPIs to the Company President as needed, and tracks data related to RIR, AICR, EMR, man hours quarterly
• Executes DOT-related compliance matters, including audits and fleet safety
• Injury claims management and workers comp audits

Qualifications and Experience:

• Bachelor’s degree in Environmental Safety, Occupational Safety and Health, or related field required
• Ten years of related experience required, preferably in manufacturing or construction industries
• Extensive knowledge of environmental regulations and policies
• Excellent analytical and problem-solving skills
• Excellent written and verbal communication skills

ARC Mechanical employees are challenged to innovate and encouraged to apply their talent and knowledge in an environment that values teamwork, integrity, and diversity. The Service Administrator will provide administrative support to the Service Department, as may be required for the delivery of effective and efficient customer service. This position requires a high level of multi-tasking, where independent judgment is required to plan, prioritize, and organize a diverse workload. Service Administrators report directly to the Service Coordination Manager.

Essential Functions and Responsibilities:

• Requests, processes, and accurately reconciles service technician paperwork including but not limited to time slips, work orders, expense reports, etc.
• Generates invoices for work performed
• Drafts and maintains purchase orders
• May assist with Accounts Receivable duties
• Handles communications by email, mail, fax
• Answers and directs incoming telephone calls
• Maintains technician and customer files
• Assembles and distributes maintenance logbooks
• Reviews and interrogates service billings and contract performance to ensure profitability
• Setup and Maintenance of service contracts
• Assists with scheduling meetings, arranging travel, issuing memos, distributing information to customers and staff, and other administrative tasks as required
• Be a positive and encouraging presence in the office
• Become proficient and lead on Jonas functions, including eMobile, tablets
• Maintain customer rate sheets and Jonas billing rate

Qualifications and Experience:

• Proficient using Microsoft Office Suite
• Experience using Jonas Construction Software preferred
• Strong written and verbal communication skills
• Understand the nuances of working in a union environment
• High-level problem-solving abilities
• Ability to manage shifting priorities

Measurement of Performance:

GOAL ATTAINMENT: Meets or exceeds yearly goals

JOB KNOWLEDGE: Demonstrates and understanding of the position, what qualifies as success and failure, and where the position fits within the department and company

WORKING SKILLS: Shows high level of productivity, cooperation, and teamwork

RESULTS: Produces outcomes that are efficient and satisfactory to all users

COMMUNICATION: Maintains effective and open communications with all internal and external customers

RELATIONSHIP MANAGER: Demonstrates positive attitude and cooperative working relationship with all other employees

TIME MANAGEMENT: Performs all duties in an independent and expeditious manner with minimal supervision and demonstrated good planning skills. Consistently displays ability to recognize and deal with priorities. Shows willingness to accept new project challenges and additional duties and responsibilities

The Estimator will support the company’s New Systems and Systems Solutions Teams to ensure the successful completion of all new projects with a focus on pre-construction. The Estimator will assist the Project Managers in coordinating and implementing the different aspects of a project with the goal of bringing the project deliverables in within the specified time and budget. They will help the Project Manager meet the quality standards of the project as well as document control for the entire project.

Under specific direction from the Director of New Systems:

Essential Functions and Responsibilities:

• Assisting in the planning and implementation of projects.
• Helping to coordinate and manage project tasks and deliverables.
• Conducting administrative duties, such as setting up meetings, drafting invoices, and drawing estimates.
• Project planning, scheduling, and coordination.
• Possess knowledge in scheduling and construction specification.
• Maintain project documentation control.
• Prepares work to be estimated by gathering proposals, blueprints, specifications, and related documents.
• Identifies labor, materials, and time requirements by studying proposals, blueprints, specifications, and related documents.
• Computes costs by analyzing labor, material, and time requirements.
• Resolves discrepancies by collecting and analyzing information.
• Presents prepared estimate by assembling and displaying numerical and descriptive information.
• Prepares estimates by coordinating with multiple subcontractors.
• Maintains cost data base by entering and backing up data.

Experience and Working Knowledge:

• Bachelor’s degree in Mechanical Engineering or Construction Management or equivalent preferred.
• Minimum of 2 years of field or internship experience preferred.
• Working knowledge of subcontractors and MEP experience.
• Excellent analytical skills and attention to detail.
• Report writing and strategic planning skills.
• Familiarity with analyzing requirement data to develop material and cost estimates of large projects.
• Ability to read and interpret technical documents
• Excellent written communication and interpersonal skills.
• Exceptional time management skills.
• Experience with Microsoft Office, Procure, Bluebeam, and AutoCAD.
• Ability to travel throughout New England and the Northeast region.
• High level problem-solving abilities.
• Ability to manage shifting priorities.